Shipping & Refunds Policies
At MunaGlow, we want your order to reach you as quickly and safely as possible. Please read our shipping information below before placing your order. All orders are processed within 1–3 business days of purchase. You will receive a confirmation email with tracking information once your order has been dispatched.
Delivery Timeframes
Destination and Estimated Delivery:
UK & Europe: 5-9 business days
United States & Canada: 7-9 business days
Australia & New Zealand: 6-10 business days
📦 Please note
Delivery times are estimates and may vary during peak periods such as holidays, sale events, or due to customs processing in your country. MunaGlow is not responsible for delays caused by customs or local postal services.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 5 business days for tracking information to update after dispatch. If you have not received a tracking update after this time, please contact us at support@munaglow.com and we will investigate on your behalf.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are outside of MunaGlow's control and are the responsibility of the customer. We recommend checking your local customs regulations before placing an order.
Lost or Missing Orders
If your order has not arrived within the maximum estimated delivery window, please contact us at munaglowinfo@protonmail.com with your order number. We will work to resolve the issue promptly — either by reshipping your order or issuing a full refund, at our discretion.
How to Request a Return or Refund
To begin a return or refund request, please contact our team at munaglowinfo@protonmail.com within 14 days of receiving your order. Include the following in your email:
— Your full name and order number
— A brief description of the issue
— A clear photo of the product if it arrived damaged or incorrect
Our team will respond within 1–2 business days with next steps. Please do not send any items back before receiving confirmation from our team, as we cannot guarantee receipt of unauthorised returns.
Refunds
Once your return or refund request has been approved, we will process your refund to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
In cases where a return is not required (e.g. damaged goods with photographic evidence), we may offer a full refund or a replacement at our discretion — whichever is most convenient for you.
⚠️ Please note — hygiene policy
For health and hygiene reasons, we are unable to accept returns on opened/used eye patches or our other products. This is standard practice for skincare and cosmetic products. If your product arrived damaged or faulty, please see our refund process below.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.